Frequently Asked Questions

Do you have a storefront I can come into?

We are based out of our studio on the sunny Gold Coast, QLD Australia. We are appointment only, we create your beautiful gowns right here when we are not with our brides in appointments so our time allocation is very important. If you come to our studio for an appointment you meet directly with our head designer who creates all our gowns personally, not with a retail assistant, this way you can directly discuss your gown with the amazing designer that actually creates it!!  No need to worry about whether something can be achieved or not, or making sure the assistant passes on all the information correctly, as you are right there with our Head Designer one on one, something you would very rarely ever get anywhere else. However if you cant make it here to the Gold Coast we do host appointment weekends in Sydney, Melbourne and Adelaide once a year also. You can also send us your measurements (please see guides below, we do recommend getting professionally measured by a local dress maker/seamstress) for us to create your gown for you and send to you all over the world

Do you ship worldwide?

Yes we ship worldwide, your country may have shipping and import taxes we ask that you make yourself aware of this prior to ordering

 

How do I know what size to order?

Our gowns are all handmade in our Australian studio to your exact measurement. We ask that you add your measurements (please see our sizing chart and video for correct methods and areas to measure) to the notes section at checkout. The size selection at checkout is to correctly select the right pricing bracket for your gown, if at any stage of the measurement process you find yourself between sizes please round up in the selection of dress size then include all measurements as directed, it is these measurements that we will make you gown to. If by chance you have selected the wrong dress size at checkout when we review your measurements we will notify you of the error and easily correct it.

The needed video and size charts are at the base of this section.

Once you have measured yourself, please put these measurements in the ORDER NOTES section of your order, once the order is processed one of our sales team will be in touch to re confirm all aspects of the order to ensure there are o errors. As you will see we currently cater in our online store up to size 20, if you happen to be outside this it is no issue simply contact us directly instead of using the online system.

What information is needed at checkout?

When checking out you will see a notes section, it is here that we ask you to include various info specifically about you.

As shown below in our measurement section we will need (please refer to video for help) measurement in centimetres preferably as these are more accurate

-Bust

-Bra size

-Waist

-Hip

-Arm length from edge of shoulder to wrist

-Shoulder to floor in your wedding shoes- this is very important, as we will hem your gown by these

Here is a guide for heel height

   – Barefoot or flats we allow 0-2cm

   – Small heel we allow 8cm

   – Regular heel we allow 10cm

   – High heels we allow 13cm

   – Platform we allow 15cm

 

Will I Need Alterations?

If you have measured yourself correctly and have sustained the same body shape, you will generally not need any alterations, our garments are specifically designed with a stretch style bodice to allow for slight changes in shape as long as they are not dramatic. If you at all concerned with buying online or that you may not sustain the same weight and fit we always recommend the option of the corset this allows for more wiggle room in the fit department

 

How will i know my dress will be perfect?

Here at HollyRose Couture we live by our reputation and longstanding history in the wedding industry here. Our gowns go through a thorough 3 point check system to ensure no faults are present ad every aspect of your gone is completely perfect. At HollyRose our standard is perfect, there is no other option

I am in love with one of your dresses but want to change something... can I?

As your HollyRose dress is made right here by us any changes you may wish to make can absolutely be done right here while your dress is created!! If there are any changes you wish to make simply let us know in the notes section also. Depending on the changes it may alter the end price and if so you will be notified of these changes and sent a new invoice. To avoid any issues on pricing we advise you seek a quote first before proceeding to checkout.

 

I love your work but want something one of a kind can you help?

Absolutely here are HollyRose we thrive o creating custom couture pieces for our brides, and this can most assuredly be done long distance also. Please contact us directly for all custom inquiries

 

How long will it take to receive my dress?

Here at HolllyRose we recommend starting your dress selection journey 9-12 months in advance, we book out very quickly and due to high demand in season we recommend ordering your gown as soon as you know it is 'the one' to avoid the disappointment of us being booked out. The process of actually creating your gown is approximately 6 months from order of fabrics to finish.  We are able to accommodate rush orders depending on the time of year (some surcharges for rush ordering lace may apply or you may be able to use laces we currently already have to speed up the time to make the gown) please contact us directly to check if rush orders can be accommodated

Size Charts and Measuring Guides

Please refer to our measuring guides and sizes as each designer and companies sizes vary slightly

Please note as well as those listed below we also need

-Under bust

-Shoulder to floor in your wedding shoes- this is very important, as we will hem your gown by these

Please try to send your measurements in centimeters if possible as this more accurate. This is the measurement from the top of your arm/shoulder to the floor with your shoes on

 

Please have someone else measure you it is more accurate

Please do not tighten the measuring tape around you to tightly this will give us smaller measurements than needed

Please watch the below video for exact way to measure

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